SHIPPING AND RETURNS POLICY

RETURN POLICY

Your satisfaction is very important to us. We take great care in providing quality products. If, within 30 days, you are not completely happy with your purchase for any reason, we will gladly exchange or refund your order (minus return shipping costs). The Valley Hive is not responsible for damage that occurs during return shipping. Package your items carefully. A refund will be issued upon receipt of your item(s).

DAMAGED & MISSING ITEMS

Please open and inspect your order as soon as it arrives. If there is a problem with your order, please contact us within 7 days. We will need photos of the packaging, shipping label, and damaged products, in order to submit your claim to our shipper. After you provide the images, we can process the exchange and a new product will be sent to you at no cost. After 7 days, shipping charges will be assessed. If an item is missing from your order, please call Customer Service right away. We will send your missing item promptly at no extra charge.

BEEKEEPING EXPERIENCE RETURN POLICY

No refunds once payment is processed.  Due to the popularity of this event, dates fill up quickly.  There are no refunds for canceled or missed appointments.

Children 12 years of age and older are welcome with an adult. Younger children are permitted on a case-by-case basis.  Please call to inquire before you book a space for anyone under the age of 12.  We will not refund you once the payment has been processed.

CLASSES & EVENTS RETURN POLICY

No refunds once payment is processed.  Due to the popularity of these products, dates fill up quickly.  There are no refunds for canceled or missed appointments.

Children 12 years of age and older are welcome with an adult. Younger children are permitted on a case-by-case basis.  Please call to inquire before you book a space for anyone under the age of 12.  We will not refund you once the payment has been processed.

BEE REFUND/CANCELATION/RETURN POLICY

Bees are for pick up only. We do not ship bees. We hope that you understand, bees are live animals and are provided “as is” without any warranties. We cannot issue refunds once the bees have left our property.  In the rare event, you find your queen bee is dead upon opening your package of bees or you suspect there is a problem with your nuc of bees, please contact The Valley Hive immediately so we can help you.  Please check your order before you submit payment as orders are subject to a $10 change fee after payment has been processed.

• Refund Policy Before April 1st

Orders for packages of bees and nucs of bees may be canceled and refunded with a $50 restocking/cancelation fee until March 31, 2024.

• Refund Policy April 1st

There will be no refund if you need to cancel your order starting April 1, 2024, your payment will be forfeited.  If bees are not picked up on the scheduled pickup day, your funds will be forfeited. 

• Bee Pick Up

Bee pick up is in April at The Valley Hive in Chatsworth. As soon as have an exact day, we will communicate via email with pick up dates and times. We do our best to keep customers updated as to the arrival date. However, typically we do not know the exact date until a few weeks beforehand. Due to circumstances beyond our control, the arrival date of bees may change.

• Contact Information

It is imperative that you provide accurate contact information so that we can communicate with you regarding your order. As soon as an arrival date is known, we will send out an email with important pick-up details. Make sure to respond, so that we know you have received the information. Every attempt will be made to contact you about the bees; however, it is incumbent upon you to pick up the bees at the appointed time stated by The Valley Hive.